Network issues with subcontractor

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

Two subcontractors for teleservices was having issues simultaneously, which implicated outbound and inbound calls in Adversus from 3:00 pm. CET to 3:30 pm. CET.

Our subcontractors are investigating how the issue happened in both ends.

This ticket will be updated when Adversus have received further information from subcontractors.

Began at: