Recording are not being uploaded

Resolved
Resolved

All recordings from previously have now been processed, and everything looks to be in working order.

Recovering

Our hosting provider has identified a public routing issue, and has redirected the relevant traffic though another provider.

Investigating

We're seeing issues with uploading call recordings to one of our file hosting services, due to network problems. We're currently investigating the cause of these issues, but note that all call recordings will be queued for now, and then processed as normally as soon as the situation is resolved.

Began at:

Affected components
  • Telephony
    • Call Recordings