Investigating issues with SMS

Resolved
Resolved

We've now received confirmation from our provider that the incident has been resolved. We'll be monitoring traffic to confirm it.

We deeply apologize for any inconvenience this has caused and are already now implementing better failover measures to prevent this from happening in the future.

Updated

We are unfortunately still experiencing issues and can report about 25% of outbound SMS are affected.

Identified

We've confirmed there is a problem with our SMS provider, and we're working to resolve it.

Investigating

We are investigating current issues with outbound and inbound SMS (countries affected: Sweden and Denmark).

Began at:

Affected components
  • SMS
    • Inbound
    • Outbound