Connectivity issues with ISP Orange

Resolved
Resolved
After 2 days and 25 minutes

We've now resolved the incident. Thanks for your patience.

Identified

We are getting reports that users on connections through the French ISP "Orange" are having connectivity issues.

The issue seems to be related to DNS propagation and we have so far resolved the issue by updating DNS servers locally to Cloudflare: 1.1.1.1, 1.0.0.1 and flushing DNS cache afterwards.

We recommend all clients to do this while we are finding out why Orange are having connectivity issues to our datacenter.

Began at:

Affected components
  • App
    • SMS
    • Calendar Integrations
    • Journeys
    • Web Application (HTTPS)
    • Warehouse
  • API